Achieving Excellence in Customer Service

Categories: Customer Service
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What Will You Learn?

  • A deep understanding of the significance of customer service excellence
  • Knowledge of best practices employed by top-tier customer service providers
  • Strengthened leadership and communication abilities
  • Greater confidence in handling challenging or dissatisfied customers professionally
  • The ability to modify your personal style to be more flexible, adaptable, and successful
  • Enhanced time management and goal-setting techniques to boost productivity

Course Content

Enhancing Your Customer Service Communication Skills

  • Active Listening and Questioning Skills to Identify a Customer’s Expectations
  • Body Language: How to Read Your Customer like a Book
  • Working with Aggressive, Expressive, Passive and Analytical Customers

Building the Foundation for Achieving Customer Service Excellence

Service Recovery: Handling Complaints and Upset Customers

Principles of Persuasion and Professional Negotiation Strategies

Focusing on Customer Service Excellence and Continuous Improvement

Aldrich Center of Excellence | Professional Training & Certification in Oil, Gas, Marine, Aerospace, Energy & IT

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